Returns & Refund Policy

At Lysara, we aim to ensure a positive shopping experience. If you are not satisfied with your T-shirt or clothing purchase, eligible physical items may be returned or exchanged within 30 days of delivery.

Return Conditions

To qualify for a return, all of the following must apply:

The item must be unused and in its original condition

Original packaging, accessories, and included tags must be intact

Proof of purchase (such as an order confirmation or receipt) is required

The product must not be customized beyond the standard options listed on the product page

Return Approval Process

Returns must be authorized before being sent back. To request approval, contact us at contact@lysara.shop.

Once approved, you will receive:

A prepaid return shipping label

Instructions for proper packaging

A Return Authorization Number (RA#), which must be clearly displayed on the package

Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Orders

If your order arrives with any issues, please contact us promptly. This includes:

Damage during shipping, including torn, stained, or damaged clothing or packaging

Receiving the wrong item, size, design, or color

Missing parts, accessories, or included clothing items

We will review the issue and provide an appropriate resolution.

Non-Eligible Returns

The following items are not eligible for return:

Custom or personalized products, including items with added text or images

Final sale or clearance items

Items damaged after delivery due to improper use, washing, wearing, or handling

Exchanges

To request an exchange, the original item must first be returned and approved. Afterward, a new order can be placed separately. Any approved refund may be applied toward the replacement purchase.

Refund Processing

Once your return is received and inspected (typically within 3–5 business days), you will be notified of the outcome.

If approved:

Refunds are issued to the original payment method within 5–7 business days

Additional processing time of 3–10 business days may be required by your bank or payment provider

Contact Information

For any questions regarding returns or refunds, please contact us:

Email: contact@lysara.shop
Phone: +1 803 719 3672
Address: 407 King St, Camden, SC 29020, USA